customer service professional
Professional info
I am committed to providing quality services that aid you in preparing for an uncertain future while improving performance today. I value your input and pay close attention to details to ensure success.
I am at my best when solving a problem.
I am most productive when under pressure.
I seek opportunities to use my natural talents and gifts such as decision making, problem solving, training, and writing.
I can be counted on to do what I say I will do and to put others before myself.
My most important contribution is to help others to reach their dreams.
I strive to incorporate the following attributes into my life:
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Dedication
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Faith
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Integrity
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Leadership
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Listening
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Performance
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Service
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Understanding
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Wisdom
I may be the person you need to fill a critical customer facing position.
Professional experience
Account Executive, Combined Insurance
Circle Pines, MN, 2014 - Present
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Supplemental accident and health insurance sales.
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Help customers on a one-to-one basis.
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Make recommendations based on customer needs.
Project Manager, Residential Reformation
Shoreview, MN, 2011-2014
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Network with Referral Partners.
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Estimate cleaning jobs.
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Manage cleaning jobs.
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Implement repairs on project homes.
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Manage licensed contractors, to complete major repairs.
Director, Gold Star Referral Clubs
Shoreview, MN, 2012-2013
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Develop and train Referral Networking Clubs.
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Aid clubs in recruitment of new members.
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Train club members to be effective Referral Networkers.
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Recruit and train other Directors.
Licensed Account Manager, Dahl Group Agency of Allstate
Hugo, MN, 2009-2011
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Licensed Property and Casualty Insurance Sales.
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Produce quotes for Auto and Homeowners insurance.
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Consult with clients re: current and potential insurance needs.
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Discuss incidents with clients in decision about filing a claim.
Sales Associate, Custom Computer Source
Edina, MN, 2008-2009
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Network with representatives of other companies.
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Perform formal IT Business Assessment with potential clients.
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Develop 3-5 year strategic IT plan based on results of client’s IT Business Assessment.
Retail Sales Associate, Advanced Cellular
Minneapolis, MN, 2007-2008
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Provided prompt and courteous service to all in-store guests.
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Sold specific wireless products and merchandise in a retail store.
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Utilized product knowledge to help clients select merchandise and plans.
Principal, Anesis Information Services
St. Paul, MN, 2004-2007
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Analyzed use of existing technology for small business clients.
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Recommended methods of utilizing technology to improve business processes.
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Managed technology services for clients insuring services meet quality standards.
Support Analyst, Capella Education Co.
Minneapolis, MN, 2000-2004
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Assigned requests and coordinated resolution of support incidents.
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Developed multiple reports for communication to IT staff.
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Developed support procedures for new products.
2010 - present
2010 - present
Augsburg College, 1992
Bachelor of Arts, Management Information Systems
Education